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Discuss or debate the questions below. Remember to support your answers!

  • Would you complain if you received poor service at a restaurant? Why/not?
  • Would you complain if someone were talking loudly into his cellphone on the train? Why/not? Would your answer change if it were a woman using the phone?
  • Would you complain if someone's child were screaming and crying during a movie? Why/not? Would you answer change if the movie weren't a cartoon for kids?
  • Would you complain to your boss about regularly receiving too much work? Why/not?

  • How often do you complain? Would you consider this a lot or a little?
  • What have you complained about most recently? Please explain the situation.
  • What drives you up the wall so much that you regularly complain about it?
  • What do people in general often complain about? Please explain.
  • What are five reasons that people complain? Have you ever complained for these reasons?
  • When you make a complaint, what are your expectations? How often are these expectations met? Please explain.
  • How do you initiate or handle a complaint in your mother tongue? Does it differ from complaints made in English? Please explain.
  • Which is more effective, complaining to someone's face or writing a letter to complain? Why do you think so?

  • Do you have any friends who are constant complainers? Please explain.
  • Do you think men complain more frequently than women? Is there any difference in what men complain about and what women complain about?
  • Do you think men are more likely than women to have their complaints satisfactorily resolved? Why/not?

  • Please define good customer service. Can you provide examples of good customer service from any past experiences?
  • What stores, industries, or areas are well known for their stellar customer service?
  • Please define bad customer service. Can you provide examples of bad customer service from any past experiences?
  • What stores, industries, or areas are notorious for their poor customer service?
  • What do you think the following statement means?: "You can catch more flies with honey than with vinegar." Please explain.

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